1. General Provisions and Definitions
These Terms and Conditions ("Terms") form a legal agreement between qqq5 ("Platform", "we", "us") and any user of the platform ("you", "user"). These Terms apply to the qqq5.bar website and all associated services.
The definitions of some important terms used in this document are as follows:
- "Platform" — The qqq5.bar website, all its pages, and associated services.
- "Account" — A user's registered personal profile on the platform.
- "Balance" — The actual funds deposited into a user's account.
- "Bonus" — Additional credits or rewards granted under promotional terms.
- "Wagering Requirement" — The amount that must be wagered before a bonus can be withdrawn.
- "Restricted Country" — A country from which use of the platform's services is not legally permitted.
qqq5 reserves the right to amend these terms at any time. Notice will be provided on the platform for significant changes.
2. Eligibility and Age Requirement
The following eligibility conditions must be met to participate on the qqq5 platform:
2.1 Age Requirement
Only persons aged 21 or older may open an account and use the services on this platform. Attempts by minors to open an account are strictly prohibited, and any such account will be closed immediately.
2.2 Other Eligibility Requirements
- You must be a natural person — accounts cannot be opened in the name of a company or organization.
- You may not register if you have any legal restriction on using the account.
- Each individual may open a maximum of one account.
- qqq5 employees or members of their immediate family may not place bets on the platform.
3. Account Registration and Verification
To open a valid account on qqq5, users must provide accurate and truthful information. The following details must be filled in correctly:
- Full name (as per national identity card)
- Date of birth
- Active mobile number
- Valid email address
- Preferred payment method details
In the event of false or misleading information, qqq5 reserves the right to immediately terminate the account and seize the balance. Withdrawals may be restricted until the verification process is complete.
4. Account Security and Responsibility
Ensuring the security of your account is your own responsibility. Follow the guidelines below to stay safe on the qqq5 platform:
4.1 Password Protection
- Use a strong password that contains numbers, letters, and special characters.
- Never share your password with anyone.
- Change your password regularly.
- If you log in on a public computer, make sure to log out at the end of the session.
4.2 Account Sharing Prohibited
An account may only be used by the registered owner. Allowing any third party to use your account is strictly prohibited. Violating this rule may result in permanent account closure.
If you suspect unauthorized access to your account, notify the qqq5 support team immediately. The account owner is responsible for all transactions.
5. Deposit and Withdrawal Policy
5.1 Deposit Rules
The following payment methods can be used to deposit funds on the qqq5 platform: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank).
- Only use a payment method registered in your own name.
- Depositing funds through a third party is strictly prohibited.
- Deposited funds are generally added to your balance instantly.
- If a deposit does not go through for any reason, contact the support team.
5.2 Withdrawal Rules
The following conditions must be met before requesting a withdrawal:
- The account must be fully verified.
- The wagering requirement for any active bonus must be fulfilled.
- Withdrawals can only be made using the same method that was used for the deposit.
- qqq5 may request additional verification to prevent money laundering.
In emergency situations or in cases of unusual transactions, qqq5 reserves the right to temporarily suspend withdrawal processing.
6. Bonus and Promotion Terms
6.1 Welcome Bonus
After opening a new account on qqq5, a 100% bonus is available on the first deposit, up to a maximum of ৳10,000.
6.2 Wagering Requirement
To withdraw a bonus, you must wager 20 times the bonus amount.
Other important terms related to bonuses:
- If one bonus is active, a new bonus cannot be accepted at the same time.
- There is a set time limit for completing the wagering requirement — see the bonus info page for details.
- Bets placed on certain games may not count toward fulfilling the wagering requirement.
- Bonus funds are not transferable to other users.
- qqq5 may cancel a bonus if abuse of promotional benefits is suspected.
7. Gaming Rules and Fair Play
All games on the qqq5 platform are operated fairly, transparently, and through Random Number Generator (RNG) technology. All game outcomes are completely impartial and there is no possibility of manipulation.
7.1 Fair Play Conditions
- Using any automated software or bots during gameplay is prohibited.
- Exploiting any system error or bug for an advantage is prohibited.
- If you find any error, notify qqq5 support immediately.
- Winnings obtained from erroneous outcomes will be considered void.
7.2 Betting Limits
Minimum and maximum betting limits apply across various games and tables. The maximum bet amount may be restricted while a bonus is active. Specific limits will be stated on the relevant game's page.
8. Prohibited Activities
Any of the following activities are strictly prohibited on the qqq5 platform, and if identified, the account will be closed immediately:
- Operating multiple accounts for the same individual.
- Registering with a false identity or using someone else's identity.
- Using the platform to launder money or conceal the source of illegal funds.
- Manipulating bonus conditions or placing artificial bets.
- Attempting to hack, crack, or breach the platform's security.
- Threatening or harassing other users of the platform.
- Assisting minors in opening an account.
- Committing payment chargeback fraud.
9. Account Closure and Suspension
9.1 Closure at User's Request
You may request to close your account at any time. Make sure to complete all applicable withdrawals before closing the account. A Self-Exclusion option is also available as part of responsible gaming — visit the Responsible Gaming page for details.
9.2 Closure at qqq5's Initiative
qqq5 may immediately close or suspend any account for the following reasons:
- Violation of any clause in these terms.
- Suspicion of fraud or deception.
- Failure to submit verification documents.
- Account remaining inactive for an extended period.
- At the direction of legal or regulatory authorities.
10. Limitation of Liability
qqq5 is committed to providing uninterrupted and reliable service at all times. However, there are certain limitations to our liability:
- Service may be temporarily disrupted due to internet connection issues or technical faults.
- qqq5 is not responsible for third-party software or network problems.
- qqq5 is not liable for any account loss resulting from the user's own negligence.
- Winnings displayed incorrectly due to technical errors are subject to reversal.
The qqq5 platform uses SSL encryption technology to keep user information and transactions secure. However, it is the user's responsibility to ensure the security of their own device.
11. Privacy & Personal Information
qqq5 handles users' personal information with great care. Please read our Privacy Policy for full details on how we collect, use, and protect your information.
In brief, our core principles for handling information are:
- Personal information is used solely for the purpose of providing services.
- Information is not shared with any third party except where required by law.
- Users may request to view, correct, or delete their own information.
- Cookies and tracking technologies are used to improve service quality.
12. Changes & Updates to Terms
qqq5 reserves the right to make changes to these terms at any time. In the case of significant changes, a notice will be posted on the platform or sent to the user's registered email address.
If you continue to use the platform after the terms have been updated, you will be considered to have automatically accepted the new terms. Please visit this page regularly to stay informed about updates. If you do not agree to the new terms, the option to close your account remains open at any time.
13. Contact & Dispute Resolution
13.1 Contact
If you have any questions or complaints regarding these terms, please contact our support team. qqq5 provides assistance in both Bengali and English via live chat and email, 7 days a week, 24 hours a day.
Support email: [email protected]
13.2 Dispute Resolution Process
In the event of any dispute or complaint, please first attempt to resolve it through the qqq5 support team. Most issues can be resolved quickly through direct communication. Contact us via live chat or write to us in detail at the support email.